There’s industry agreement that human advisers’ jobs are relatively safe from robots. However, there’s also agreement that advisers need to adopt new technologies to stay competitive.
“I truly believe [technology] is going to be the very thing that ensures longevity in our profession,” says Danielle Fava, product strategy and development director of TD Ameritrade Institutional.
“I think as investors are learning so early about financial advice they are much more likely to interface with a financial adviser in the future when their wealth grows and their needs become more complex.”
Automating processes will save advisers work and give them more time to focus on their clients, says Alan Moore, co-founder of XY Planning Network. Bloomberg News
During a webinar hosted by Financial Planning about the latest digital wealth management tools for advisers, Fava and other industry experts discussed how advisers can stay on top of emerging digital wealth management trends and tools and make their practices more efficient.
AUTOMATE MUNDANE TASKS
Anything in an adviser’s daily routine that can be automated should be outsourced to technological tools, says Alan Moore, co-founder of XY Planning Network. According to Bloomberg, 58% of an adviser’s role can be automated with artificial intelligence.
Not only will that save advisers from mundane, repetitive tasks, Moore says, it frees them to focus on their clients, the actual service that sets them apart from digital-only robo advice.
“Clients are not coming to [advisers] because they are the best at opening an account or the best at rebalancing,” Moore says.
Fava agrees, suggesting that rather than trying to best robo advisers, advisers should shift their focus to aspects of their organization that requires a human touch.
“[Some companies] are saying, ‘What I am selling is not investment management. What I am selling is a relationship,’” she says. “[Those advisers] are figuring out how to repurpose their value and that is really imperative.”
There are tools already that can simplify relationship building with clients too, says Sean McDermott, project manager at research firm Corporate Insight.
Virtual meetings can take place anytime via video chat and chat bots can help answer routine questions. In his research McDermott says he’s found a growing number of advisers using video chat for initial consultations and their clients are satisfied with telephone consultations afterwards.
Another easy automation is password management software, McDermott says. Using that tool is simpler than trying to remember 70 passwords or having to input and look them up individually on a spreadsheet, he says.
Moore suggests advisers to download the browser extension, RescueTime. He says while using the app, advisers will see how much time they spend on tasks that can otherwise be automated.
Using the app, Moore says he learned he wasted time playing email and phone tag with clients, so he installed a client portal for his practice. The portal allows advisers and customers to track financial goals and schedule appointments. When advisers are on the same page with their clients about goals, he says, meetings are more effective.
“Data monitoring is key to communication,” McDermott says.
NEW TOOLS, NEW CLIENTS
Large advice firms are aggressively investing in digital advice operations and introducing new technologies to make the advice process more efficient, such as Cetera’s new facial recognition software feature.
Corporate Insight’s McDermott notes that client demographics are changing too — not only is the future client going to be younger, they will also be savvier about their financial behavior, he says, and about the services they elect to manage their wealth.
RIAs need to take heed of such trends, says XY Planning Network’s Moore, especially older firms that have been resistant to change.
Moore acknowledges that there are many firms doing financially well and their current customers are happy without having to evolve their practices. But that isn’t sustainable, he adds.
“Advisers have to understand that the future of financial planning and our profession in general is very much what we like to call the cyborg adviser,” Moore says. “We are just going to get better at what we do. We are going to become more efficient and provide greater value to more clients. But technology can’t be rejected. It’s here to stay.”
Machines threatening human beings is not a new thing. It’s been a theme of countless science fiction movies, and folk stories like John Henry vs. the Machine. It is being talked a lot today in the “modern economy” and not just as it relates to coal miners.
Tech has become a hot topic in the finance industry too. Folks are wondering what the advancement of tech and artificial intelligence means for the future of financial services and how investors manage their money.
My general opinion is that tech is and will continue to give investors better and more options at a lower cost than ever before. I think that is most evident in the shift towards independent RIA firms. Many of these firms would not have been able to exist 15 years ago, but today technology allows sole proprietor RIAs to compete with the biggest wire houses for clients. For this piece, I want to address a specific element of tech and investing. I want to look specifically at tech and portfolio management.
“Won’t portfolio managers be replaced by algorithms?” That is the question that was recently asked me, and my answer is very simple “no.”
Technology, and algorithms will enhance and make portfolio managers more efficient than ever before, but they will not replace the human element. There are two extremely important concepts that explain why.
The markets are a function of supply and demand.
The markets are discounters of widely known information.
Supply & Demand
Algorithms can be used to evaluate supply. Computers can look at all the data in the world on publicly traded companies, and all the economic data, etc., etc., but ultimately a human will need to make an interpretation of that data as it relates to demand. Demand is emotional, demand it is sentiment driven, and that makes it uniquely human. My dad once told me “that something is only worth what someone else is willing to pay for it.” His statement is 100% spot on when it comes to capital markets.
Discounter of Information
All known information is factored into the market. That means that once information is known it becomes obsolete, unless it is interpreted in a unique manner. Therefore, I could create an algorithmic formula for managing 100 client’s portfolios that works great. However, once I start using it to work with a really large pool client portfolios or I do not constantly change the formula my algorithm will become obsolete, because it is based on assumptions and interpretations that will be discounted into the market. Think about a fish that can only swim in a straight line or turn left, how long will it take the shark to figure out that the fish always turns left?
Geeks have been trying to be smarter than the markets for years, always convinced that they have what it takes and that “this time it’s different.” Success investing capital markets will always be more dependent on the stomach than than the brain, and that means humans will always have a place in portfolio management.
– Wyatt Swartz
The Advisor Insights question and answers can be found on Investopedia here.
How does an investor make money when entering a Futures Contract?
I am very new to futures and options. I have been watching videos here on Investopedia in order to learn, but have hit a bit of a snag. On the Futures Contract page, the video states at the end, that the Investor takes on both the risks and rewards by creating this contract. If the milk price goes up, the investor breaks even by gaining money from Tim’s Dairy and losing money from Al’s Ice Cream. Again, when the milk price goes down, the Investor loses money with Tim’s Diary and gains money with Al’s Ice Cream. In every situation, the investor breaks even. So why would the investor waste his time? The only one who is seeming to benefit are Tim’s Dairy and Al’s Ice Cream. What am I missing?
When entering a futures contract, an investor is not guaranteed to break even. It is very likely that the investor will gain, or lose money in relative terms. The reason behind this is because, a futures contract obligates the people involved to abide by the contract.
For example, let’s say Joe and Dan enter into a futures contract where Joe plans to sell Dan 100 phones one year from now, for $150 per phone. However, in one year the current market price of phones is $100. Dan is obligated to pay the higher price of $150, due to the futures contract. From this particular futures contract, Joe just made a profit of $5,000 in relative terms, an extra $50 per phone.
Futures contracts can be dangerous, due to the lack of flexibility in the contract. The investor must be confident on the agreed upon price, in order receive higher profits in the future.
In general, I do not recommend the typical retail investor use futures contracts within their investment portfolios. Your average retail investor would be better served focusing on having the appropriate asset allocation (mix of stocks, bonds, and cash) based on their goals, time horizon, and cash flow needs.
— Wyatt Swartz
— Contributions by Caitlin Lammers
A recent contribution to the Investopedia “Advisor Insights” page can be found here.
Should I invest my extra income in a 401(k), a Roth IRA, or spit the investments evenly into both?
I will be investing 15% of $27,000 a year into a retirement fund. This money is additional income from a new job. My new job offers a 401(k) with a match of 3%. I have also heard that a Roth IRA is a good choice. Should I do 15% in one or the other, or split it half and half? What do you think?
You should take full advantage of your company 3% match, so you should be contributing at least 3% of your extra income into your 401(k). To decide where to invest the rest of your income, you need to understand the key differences between a traditional 401(k) and a Roth IRA.
401(k) contributions are tax-deductible reducing your current taxable income and therefore reducing how much you pay in taxes today. The funds within the account grow tax-deferred meaning there are no tax consequences as long as the funds remain in the account until retirement. In retirement (after age 59 ½) distributions from the 401(k) will be taxed as ordinary income.
Roth IRA contributions are “after-tax” meaning there is no reduction in the participant’s tax liability today. Funds within the account grow tax-free, and distributions made in retirement (after age 59 1/2) are tax-free.
In conclusion, you should contribute 3% into your 401(k) account. Where to contribute retirement savings beyond the 3% is going to be based on whether you prefer “to pay more in taxes today, but never again, or reduce your taxes today and pay in the future.” I typically recommend people with a long time horizon (20+ years) to take advantage of the Roth IRA option as much as possible as long as they are eligible. Investing in capital markets over the long-term can and should provide tremendous growth of assets. It is very powerful to never pay taxes on that growth.
— Wyatt Swartz
— Contributions by Eli Perlmutter
“Public’s out there throwing darts at a board, sport. I don’t throw darts at a board. I bet on sure things. Read Sun-Tzu, The Art of War. Every battle is won before it is ever fought.” — Gordon Gekko
Let’s set aside the unethical and illegal practices of the Gordon Gekko character in the 1987 film Wall Street and just dissect the above quote for the words.
“Public’s out there throwing darts at a board.” Most investors professional and lay alike do not have a clearly defined investment process, set up principles/beliefs, strategy, or identity as an investor. Most investors are making it up as they go along. Whether it’s business, sports, fitness goals, you name it, having an identity and process greatly increases the probability of success.
“Read Sun-Tzu, The Art of War. Every battle is won before it is ever fought.” Be prepared, preparation is crucial for determining favorable outcomes. Having great preparation can drastically improve your chances of success almost to the point of a sure thing. This is especially true when investing in capital markets. Without the preparation you are with the public, “throwing darts at a board.”
As investors we must define our core beliefs about investing in capital markets. Those core principles should be paramount when developing an investment process and in influencing every investing decision we make. My investing principles can be found here.
– Wyatt Swartz